Privacy policy
Last updated: 10 November 2026
Resource Oasis ("we", "us") is a Singapore business offering AI automation and AI design. This policy explains what personal data we collect through www.resourceoasis.com and our WhatsApp assistant, why, and how we look after it, in line with Singapore's Personal Data Protection Act 2012 (PDPA).
What we collect
| Where | What | Why |
|---|---|---|
| Audit form on this website | Your name, business name, WhatsApp number, website (optional) and the enquiry problem you describe | To contact you and book the free 15-minute audit you asked for at the time you pick |
| WhatsApp messages to our number | Your WhatsApp number, WhatsApp profile name and the messages you send | To reply to your enquiry (including automated replies), book an audit you request, and pass your enquiry to a person when needed |
| Demos on this website | Nothing. The chat demos on the homepage run in your browser and don't send what you type to us | — |
We don't use advertising or tracking cookies on this website.
Automated replies
Messages to our WhatsApp number are answered by an AI assistant. It only talks about Resource Oasis and our demos, and it tells you it is an AI assistant if you ask. You can ask for a person at any time, and we will reply personally. If you type DEMO DENTAL or DEMO TUITION, you chat with a made-up sample business; any "booking" in a demo is not sent to any real clinic or centre.
Who processes your data for us
We use trusted service providers to run this service. They process data only to provide their service to us:
- Meta Platforms (WhatsApp Business Platform): delivers WhatsApp messages.
- Cloudflare: hosts this website and the software that handles messages and form submissions, and sends us email alerts about new requests.
- Google (Google Calendar): when you book an audit, your name, business, WhatsApp number and enquiry problem are saved in our calendar entry for that call. We also check our calendar to show which times are free.
- An AI service provider: reads the message text to write the assistant's replies. Under its business terms, it doesn't use this data to train its models.
Some of these providers process data outside Singapore. Where that happens, we rely on their contractual commitments to protect it to a standard comparable to the PDPA. We don't sell your personal data.
How long we keep it
- WhatsApp conversation history used by the assistant: up to 7 days after your last message (demo chats: 2 hours).
- Audit requests and enquiries passed to a person: up to 90 days, unless you become a client.
- Calendar entries for audit calls: deleted at once if you cancel; otherwise removed within 90 days after the call, unless you become a client.
- WhatsApp itself keeps chat history on your phone and on our WhatsApp Business account as WhatsApp normally does.
Your choices and rights
- You can ask to see, correct or delete the personal data we hold about you, or withdraw your consent for us to use it.
- To stop automated WhatsApp replies, just tell the assistant you'd like to talk to a person, or block our number in WhatsApp.
Contact us
For any privacy question or request, email sales@resourceoasis.com, message us on WhatsApp, or use the contact form, and mention "privacy". We aim to reply within 7 working days.
We may update this policy; the date at the top shows the latest version.